Question 1

Can I book in with a male therapist?

Accepted Answer

The female therapist runs a ladies only clinic and specialises in treating females, from sports massage, pregnancy massage and pre and post surgery lymphatic drainage. If you are female and wish to be seen by the male therapist then our sister clinic run by the male therapist has its own set of services and memberships which can be purchased directly for their clinic. They do see both male and female clients and if you wish to book in with them you can do so, via the button below. 
If you are male and don't wish to be seen by the male therapist, then unfortunately you will need to source an alternative therapy clinic to accommodate your request. We thank you for your understanding in this matter as we are a husband and wife team running small independent businesses.

Question 2

Can I book a short notice emergency appointment?

Accepted Answer

Appointments can be viewed via my online booking system. If no free appointments are visible,  then please drop me a message or add yourself to my waiting list on the online booking system. 
You can also call me and leave a voicemail, or text/WhatsApp me your enquiry and details if I don't answer. 
If I have a cancellation, I offer appointments out on a first come, first served basis.

Question 3

Can I bring a chaperone with me?

Accepted Answer

Yes, by all means. If you are under 18 or a vulnerable adult, you will only be treated if you bring a responsible adult.

Question 4

Is there anything I need to do before or after my treatment?

Accepted Answer

There are a few things you need to plan before your treatment.
1. Ensure you fill in the initial health questionnaire prior to your appointment. This is to enable you to consult and confirm with your GP that you are suitable to receive treatment if you have any medical conditions or are on any medication. 
2. Stay well hydrated in the run up to your appointment and after
3. Eat a light meal before your treatment as it is advisable to give it 2 hours after treatment before you can eat again.

You will be given some aftercare advice, however here are a few things to consider.
1. You can wash after treatment, however avoid very hot baths, showers or sauna's.
2. Only take pain killers as advised on the packaging if you feel some pain after your treatment.
3.  It is advised to give it 2 hours after treatment before you can eat.
4. Avoid strenuous activity for 24 hours after your treatment.
5. Avoid any caffeine and alcohol after your treatment.
6. If you feel tired after seeing us, then rest as much as possible
7. If you experience any other side effects or feel unwell (which is rare), please seek professional medical advice
8. If given any rehabilitation, then please ensure you carry this out.

Question 5

What do I wear for my treatment?

Accepted Answer

I need to assess your posture so taking off outer layers of clothes may be necessary. I want you to feel as comfortable as possible and would only do this with your consent, therefore it is advisable to wear the following for your consultation and treatment:

Female patients:
Bra / Sports Bra / Strappy Vest
Shorts

These can be worn under your clothes without too much restriction or I can put up the privacy screen to allow you to get changed in the clinic.

Question 6

Is there parking available on site?

Accepted Answer

On Spencer Street paid parking is available via the RingGo app, or at the NCP multi storey car park just a few minutes walk at postcode B18 6LP.

There are some free spaces on Branston Street B16 6BP (just round the corner), however they are on a first come first served basis.

To save time please download the RingGo app ahead of your appt.

To download the payment app please do so from the links below:

Android Users:

https://play.google.com/store/apps/details?id=co.uk.ringgo.android&hl=en_GB&gl=US

Apple Users:

https://apps.apple.com/gb/app/ringgo-parking-app-park-pay/id342898717

Question 7

How early should I arrive for my appointment?

Accepted Answer

Please allow for ample time to park, or if arriving by other means, take into account the traveling time to enable you to arrive no earlier than 5 minutes before your appointment time, this will save you waiting too long.

During the evening after 17:00 and all day at the weekends we do not have a receptionist on site, therefore the doors are locked for security reasons. If you arrive 5 minutes before your appointment it will ensure I am free to wait for you in reception or to come out and allow you access to the waiting area.

If you arrive at the door and I am not in reception waiting for you, then please give me a call or text me on 07886 230085 to inform me of you arrival.

Question 8

What happens if I am late for my appointment?

Accepted Answer

If you are late for your appointment please be aware that the therapist has the right to reduce the length of your treatment or decline treatment in line with the clinics schedule, I will endeavour to be as reasonable and accommodating as I can,.
This is due to the fact that the clinics operate on an appointment system and can have a knock on effect to other patients.
This is why I ask that you arrive approximately 5 minutes before your appointment and throughout the website you will find driving instructions to us along with pictures of what the building looks like. If you have any issues please ensure that where possible, you can keep me updated via text or call on 07886 230085.

Question 9

What happens during my consultation?

Accepted Answer

During the consultation process I will go through your details and medical history. I will assess your suitability for sports massage treatment, your injury, pain or complaint and devise a treatment plan you are happy with. The consultation process takes about 15-25 mins to fully complete.

Question 10

Do I have to get undressed in front of the therapist?

Accepted Answer

No, I respect your privacy and have screens or curtains in our clinics which can allow you full privacy whilst getting ready before and after your treatment.

Question 11

Is the treatment painful and will I get bruising?

Accepted Answer

As a qualified therapist, I will always work with pressure that is suitable to your threshold. Throughout the treatment I will ask how you are finding the pressure and make any necessary adjustments. 
Depending on your skin type or hydration levels, you may experience some pain, redness or slight bruising after your treatment. You may also experience slight DOMS (Delayed Onset Muscle Soreness) for a few days after treatment.

Question 12

Does cupping cause bruising?

Accepted Answer

Cupping does not cause bruising, but it may cause some discolouration on the skin that can last a few days to a week. These marks are toxins and stagnation of blood which is being released through the cupping process. This will not cause you any pain or discomfort.

Question 13

What happens if I have paid for my treatment and I do not attend?

Accepted Answer

Our booking system allows you to cancel or re-arrange your own appointments so please utilise this to its full functionality. 
We have a strict 48 hour cancellation and re-scheduling policy which you can view when you confirm your appointment via our system. 
If you fail to follow this policy then unfortunately the session will be forfeited and will not be re-booked. If you have also paid a deposit, this will also be non-refundable.

Contact Us

No matter what your question, our team are more than happy to help. Use the contact form at the bottom of the page, or call or text us and a member of our team will be in touch as soon as they can.

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